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Standard Terms & Conditions

Live Free Digital LLC

Last Updated: 10/31/2025

These Standard Terms & Conditions (the “Agreement”) govern the relationship between Live Free Digital LLC (“we,” “us,” “our,” or “Service Provider”) and the undersigned client (“Client,” “you,” “your”). By signing electronically or by paying the initial invoice, you agree to be bound by the following terms:

 

1. Services & Scope of Work

1.1 Services Provided
Live Free Digital provides a variety of digital marketing and software implementation services, which may include (but are not limited to) website design, website management, SEO, and related digital marketing support.

1.2 Scope
Unless otherwise specified in the Service Order or Proposal, each monthly website management plan includes up to 2 hours of simple edits per 12 month period.

  • We reserve the right to determine if additional tasks requested by Client are outside the “simple edits” scope, and if so, to provide a separate quote or invoice.

  • We also reserve the right to provide more than 2 hours of simple edits per year without needing to invoice our client - this provision is more to protect us from abuse (for example, 10 hours of edits and support calls over a few months, or building whole additional websites) 

  • Changes are generally completed within 3 business days, but we reserve the right to take additional time as needed.

 

2. Subscription Term & Early Termination

2.1 Month-to-Month Subscription
All Services are provided on a month-to-month basis, with a 30-day written cancellation notice required to end Services.

2.2 12-Month Website Management Fee Commitment
If you have been paying a monthly website management fee for fewer than 12 months and wish to:

  • Take ownership of your website and move it to your own or another provider’s account, or

  • Reduce your monthly website management plan to a lower fee, including a hosting/minimal support-only plan, while still keeping your website with us active

You must pay a one-time fee equal to the remaining monthly management fees for the balance of the initial 12-month period, in addition to a one-time transfer or website service downgrade fee of $500. The $500 one-time transfer fee covers the time that we spend handling a transfer including the time that may have to spent getting you set up with your own separate website account, modifying DNS records, etc.

Example: If you have been on a $150/month plan for 6 months, you owe 6 months at your $150 per month rate, plus the one-time transfer/downgrade fee of $500, or $1400 (($150 * 6)+$500)  as a one-time payment to either transfer or reduce your plan.

2.3 Waiver or Modification of Managed Service Termination Fee
Live Free Digital reserves the right, at its sole discretion, to waive or modify the required termination fee if both parties mutually agree on a new scope of work.

2.4 Notice Period for Transfer
You must provide 30 days’ written notice if you wish to transfer your website or other project assets to your own or another party’s account.

 

3. Billing & Payment Terms

3.1 Billing Date & Schedule
Your monthly billing date will be the same calendar day each month that your subscription began.

3.2 Payment Methods
Accepted forms of payment for subscriptions are:

  • ACH/Electronic Bank Transfer

  • Credit/Debit Card

Checks are permitted for one-time payments. A $40 fee will be assessed for any bounced or returned checks.

3.3 Late Payments & Grace Period

  • A 5 business day grace period applies from each monthly due date.

  • After this 5-day window, a 2% late fee will be added to the outstanding balance every 30 days.

  • If an invoice remains unpaid for 60 days without a formal cancellation letter, services may be paused until payment is received or until the account is brought current.

 

4. Intellectual Property (IP) Ownership

4.1 Ownership Transfer
All website designs, creative assets, or other deliverables developed by Live Free Digital remain our sole property until all associated fees—including any early termination fees—have been paid in full.

4.2 Third-Party Licenses
We may use third-party plugins, themes, or code. Where needed, we will either maintain the license on your behalf under our managed service, or if you transition away, you are responsible for securing your own licenses.

4.3 Software Implementation & Licensing
If we set up or configure any third-party software on your behalf, we will either:

  • Transfer the software account and billing to you if you choose to take it over, or

  • Reduce your subscription fees to reflect a hosting/software-only minimal-support plan, if you elect that option.

 

5. Confidentiality & Data Protection

5.1 Confidential Information
You acknowledge that we handle sensitive data and take commercially reasonable steps to protect client information.

5.2 GDPR/Privacy Compliance
To the extent that we collect or process any personal data governed by privacy regulations (such as GDPR), we will take appropriate measures. You may request a Data Processing Agreement if required by applicable law.

 

6. Performance, Results & Disclaimer

6.1 No Guaranteed Results
We do not guarantee specific results or outcomes for SEO, marketing, or other services. Performance can vary based on factors such as changes in search engine algorithms and market conditions.

6.2 KPIs
If Key Performance Indicators (KPIs) are provided, they will be defined in the Service Order or Proposal. KPIs are for reference only and not performance guarantees.

 

7. Warranties & Limitations of Liability

7.1 Services “As Is”
All services are provided on an “as is” basis, without warranties of any kind, whether express or implied.

7.2 Limitation of Liability
Our total liability for any claims related to this Agreement or the Services shall not exceed the fees actually paid by the Client to Live Free Digital under this Agreement. We shall not be liable for indirect, consequential, or special damages, including but not limited to lost profits or business interruption.

 

8. Indemnification

8.1 Mutual Indemnification

  • Live Free Digital agrees to defend, indemnify, and hold you harmless against any third-party claims alleging that the services provided infringe upon another party’s intellectual property rights, provided that you promptly notify us in writing and allow us to control the defense.

  • Client agrees to defend, indemnify, and hold Live Free Digital harmless against any claims arising out of content, materials, or instructions provided by the Client, including infringement or misuse of intellectual property.

 

9. Client Responsibilities

9.1 Content & Approvals
If a project (e.g., website design) has a defined launch date or milestone, you agree to provide all requested information or feedback within 5 business days of our request. Failure to do so may result in production delays.

9.2 Access & Credentials
You agree to supply all necessary login credentials, administrative or hosting access, and relevant passwords in a timely manner. Delays in providing these credentials may postpone completion of certain tasks.

 

10. Termination & Renewal

10.1 Termination for Cause
We reserve the right to terminate this Agreement immediately if your use of our services violates any state or federal laws or if you engage in activities that could harm our reputation or operations. You may be held liable for damages.

10.2 Renewal
All billing renews on a month-to-month basis unless otherwise noted in writing. Services continue indefinitely until canceled or modified in accordance with Section 2 above.

10.3 Offboarding & Transfer
If you elect to transfer your website, domain, or other assets upon cancellation:

  • We will transfer the requested assets within 5 business days of your final written decision and payment of any outstanding fees, including termination fees.

  • If you decline to transition into a hosting/software-only minimal support subscription, you must fulfill all payment obligations as noted in Section 2.2 before asset transfer can occur.

 

11. Governing Law & Dispute Resolution

11.1 Governing Law
This Agreement is governed by and construed in accordance with the laws of the State of New Hampshire, without regard to its conflict of laws principles.

11.2 Arbitration
Any disputes arising under or relating to this Agreement shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or a similar organization. The arbitration will be held in or near Concord, NH.

 

12. Miscellaneous Provisions

12.1 Force Majeure
Neither party shall be liable for failure to perform any obligation due to events beyond its reasonable control, including natural disasters, war, pandemic, or internet outages.

12.2 Assignment

  • Client may not assign this Agreement or transfer any rights or obligations hereunder to another party without our prior written consent, except if your business is acquired (in which case, the contract transfers automatically to the new owners).

  • If Live Free Digital is acquired, all current contracts transfer automatically to the acquiring entity.

12.3 Entire Agreement & Amendments
This Agreement constitutes the entire agreement between the parties and supersedes all prior understandings. Any changes or amendments must be made in writing and signed (physically or electronically) by both parties.

12.4 Notices
All notices required under this Agreement shall be delivered via email to the addresses provided by each party. Notice is deemed received on the date the email is sent unless a delivery error message is received.

12.5 Non-Solicitation
Client agrees not to directly solicit, recruit, or hire any employee or subcontractor of Live Free Digital during the term of this Agreement and for 6 months thereafter.

 

13. Acceptance & Signatures

13.1 Electronic Signature
Both parties agree that electronic signatures and acknowledgments (including acceptance by email or payment of the first invoice) are valid and enforceable.

13.2 Acceptance
By signing this Agreement electronically or paying the initial invoice, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

​

Phone Systems & Messaging Addendum

(Adds terms for Live Free Digital phone systems, VoIP, and messaging services)

Effective Date: 9-18-2025

This Phone Systems & Messaging Addendum (“Addendum”) supplements Live Free Digital LLC’s Standard Terms & Conditions (the “Agreement”) available at livefree.digital/terms (last updated January 9, 2025). Capitalized terms not defined here have the meanings in the Agreement. In the event of a conflict between this Addendum and the Agreement for the Services defined below, this Addendum controls. Live Free Digital

1) Scope; Definitions

1.1 Services. This Addendum governs our provision of phone systems, numbers (DIDs/toll‑free), VoIP calling, voicemail, call routing/IVR, call recording (if enabled by Client), and A2P messaging (SMS/MMS via 10DLC long codes and/or toll‑free), along with related setup and support (collectively, “Phone Services”).
1.2 Regulated Features. Phone Services depend on third‑party carriers and registries (e.g., 10DLC/The Campaign Registry “TCR”), applicable telecom rules (e.g., E911/MLTS, TCPA/TSR, STIR/SHAKEN), and mobile carrier policies. (Authority notes: CTIA Messaging Best Practices; TCR; FCC MLTS, E911, and call authentication rules.) Federal Communications Commission+4CTIA+4Campaign Registry+4

2) Term; Cancellation; Early Port‑Out

2.1 Term. Phone Services are billed month‑to‑month unless a Service Order states otherwise.
2.2 Early Port‑Out Charge (50%). If, before completing 12 months of Paid Phone Services on any assigned number(s), you ask us to release/port any such number(s) to another provider, you authorize a one‑time Early Port‑Out Charge equal to 50% of the remaining monthly Phone Services fees through month 12 for the affected seat(s)/number(s). We charge no additional port or transfer fee.
2.3 Facilitating Port‑Out. We will not unreasonably delay or deny a valid port‑out request and will cooperate per law; however, (a) you remain responsible for all undisputed amounts through the actual port completion date, and (b) the Early Port‑Out Charge still applies if you have not completed 12 months. (Authority: providers must facilitate LNP without unreasonable delay.) eCFR
2.4 Notice. Standard 30‑day written cancellation notice applies. Service and billing continue for each number until port‑out completes.

3) Numbers: Procurement, Area Codes, Reassignment

3.1 Best‑Efforts Area Codes. We will use commercially reasonable efforts to procure numbers in a requested local area code, but availability is not guaranteed; overlays or nearby area codes may be used when necessary.
3.2 Number History & Labeling. Newly assigned or ported numbers may carry prior history (e.g., CNAM data or spam labeling by carriers). We will assist reasonable remediation requests, but no deliverability or labeling outcome is guaranteed (see §8). (Authority: carrier policies and STIR/SHAKEN do not guarantee labeling outcomes.) Federal Communications Commission
3.3 Reassignment. If a number remains inactive/unpaid for >60 days after suspension/termination, we may reclaim and reassign it following notice.

4) Local Number Portability (LNP)

4.1 What’s required. You must supply complete, accurate porting credentials (e.g., LOA, recent invoice/CSR, account/PIN where applicable). Not all numbers are portable, and intervals/timing are controlled by carriers and the NPAC process. (Authority: FCC/ECFR LNP rules; NPAC overview.) Legal Information Institute+2eCFR+2
4.2 During Porting. You are responsible for charges until port completes. We are not liable for port rejections, carrier freezes, or delays outside our reasonable control.
4.3 No Port‑Out Fee. We do not charge a separate port‑out/transfer fee.

5) 911/E911; MLTS (Kari’s Law & RAY BAUM’S Act); Text‑to‑911

5.1 VoIP 911 Limitations. VoIP depends on power, broadband and correct registered address. 911 may fail or route incorrectly if power or internet is unavailable, devices are moved without updating the Registered Location, or your system is misconfigured. Client must register and keep dispatchable location current for each device/extension. (Authority: FCC VoIP/E911 consumer guidance; Part 9.) Federal Communications Commission+1
5.2 MLTS Responsibilities. If you deploy multi‑line telephone systems (offices, campuses, hotels, etc.), you are responsible for direct 911 dialing (no prefix), onsite notification, and dispatchable location compliance. (Authority: FCC MLTS—Kari’s Law & RAY BAUM’S Act.) Federal Communications Commission
5.3 Labels & Acknowledgements. We may provide 911 limitation labels or notices; you must post them near devices and acknowledge E911 limitations when requested. (Authority: FCC VoIP 911 guidance.) Federal Communications Commission
5.4 Text‑to‑911 Not Supported via A2P. Our business messaging features do not support texting 911. In an emergency, place a voice call to 911. Text‑to‑911 availability is uneven and PSAP‑dependent. (Authority: FCC Text‑to‑911 resources.) Federal Communications Commission+1

6) Messaging (A2P 10DLC & Toll‑Free) Compliance

6.1 Registration Required. Before sending A2P SMS/MMS on local long codes, 10DLC Brand & Campaign registration through TCR is required; toll‑free messaging requires Toll‑Free Verification. Client must furnish accurate info and use‑case details; fees are pass‑through and subject to change by registries/carriers. (Authority: TCR/CTIA; toll‑free verification policies; typical pass‑through structures.) HighLevel Support Portal+3Campaign Registry+3CTIA+3
6.2 Consent, Opt‑Out, and Content. Client is solely responsible for obtaining and documenting required consent (e.g., TCPA “prior express written consent” where applicable), honoring STOP/UNSUBSCRIBE requests, presenting HELP information, and complying with content restrictions (e.g., SHAFT, fraud/scams). (Authority: CTIA Best Practices; recent FCC one‑to‑one consent rule.) CTIA+1
6.3 Carrier Controls; Suspension. Carriers and the messaging ecosystem may throttle, filter, block, or suspend traffic for policy violations or poor sender reputation. If a number is used in ways that violate TCR/CTIA/carrier standards, we may suspend SMS/MMS functionality for that number (voice service generally unaffected) and pass through any carrier fines. (Authority: CTIA sections on blocking/suspending unwanted messaging.) CTIA

7) Acceptable Use (Voice & Messaging)

Client will not use Phone Services for unlawful calls/texts; spoofing or misrepresenting caller ID; high‑risk/pump fraud traffic; harassing/abusive campaigns; or telemarketing that violates TCPA, TSR/DNC, or similar laws; Client must maintain internal and national Do‑Not‑Call suppression, provide accurate caller ID, and comply with autodialer/artificial voice restrictions. (Authority: FCC TCPA/consent changes; FTC TSR rules.) Federal Register+1

8) Deliverability, Labeling & STIR/SHAKEN

We do not guarantee that calls or messages will be delivered, or how they are labeled by carriers (“Spam Likely,” etc.). We will use reasonable efforts to configure caller ID, apply available STIR/SHAKEN attestation via upstream providers, and work on remediation where feasible, but outcomes depend on carriers and algorithms outside our control. (Authority: FCC STIR/SHAKEN overview and implementation notices.) Federal Communications Commission+1

9) Rates; Taxes; Regulatory & Pass‑Through Fees

Except where expressly included in a plan, regulatory fees, E911 fees, carrier surcharges, and TCR/10DLC/toll‑free registration or vetting fees are pass‑through at cost and may change without notice from carriers/registries. Usage outside included allowances (e.g., international, premium destinations, high‑cost routes) is billed at then‑current rates. (Authority: industry fee structures and carrier pass‑through practices.) Vonage API Support+1

10) Call Recording & Monitoring (If Enabled by Client)

If you enable call recording or voicemail transcription, you must comply with all applicable one‑party/all‑party consent laws and provide any required announcements or beeps. We can enable a beep tone or announcement where available on your instruction; you remain responsible for compliance and for obtaining/maintaining consents. (Authority: state recording‑consent overviews.) Justia

11) Fraud, Security & Abuse

Client is responsible for securing credentials, devices, webhooks, and integrations. We may suspend or rate‑limit suspect traffic (e.g., toll fraud/IRSF spikes) to protect the network and you. Client remains responsible for usage charges incurred via its accounts/credentials until access is disabled.

12) International & High‑Cost Calling/Texting

International, satellite, and premium‑rate destinations are disabled by default and require written enablement; deposits, spending limits, or additional verification may be required. Rates and reachability are carrier‑dependent and may change.

13) Hardware (If Provided or Recommended)

Any hardware is sold as‑is with the manufacturer’s warranty only, unless otherwise stated. RMA/returns require prior authorization; shipping is Client’s responsibility unless defective within the vendor DOA window.

14) Service Levels; Maintenance; Changes

Phone Services are provided on a commercially reasonable, best‑efforts basis and may be affected by upstream carrier outages or maintenance windows. Features and policies of carriers/registries may change; we may update configurations or require action from Client to remain compliant.

15) Privacy; Data; Logs

We maintain call detail records (CDRs), message logs, and configuration data to run the service, troubleshoot, meet legal obligations, and combat fraud. Unless required to retain longer by law, we generally retain logs for a commercially reasonable period and then delete/aggregate them. See our Privacy Policy and any applicable DPA.

16) Order of Precedence; Survival

This Addendum forms part of the Agreement and survives termination as needed to enforce fees, indemnities, limitations, and compliance responsibilities. If a court finds any provision invalid, remaining provisions remain in force.

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